Refund policy

Returns & Refunds Policy – LumaLight

We want you to love your purchase. If you’re not satisfied, we’re here to help.

Return Window
You may request a return or refund within 30 days of receiving your order.

Eligibility for Returns
To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in its original packaging
• Proof of purchase is required

How to Start a Return
Before returning any item, you must contact us at sales@lightglow.shop with your order number and reason for return.
Returns sent without prior approval may not be accepted.

Refunds
Once your request is reviewed:

• Approved refunds will be issued to your original payment method
• Please allow 5–10 business days for the refund to appear

Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with photos or video.
We will offer a replacement or full refund at no additional cost.

Exchanges
We replace items only if they are defective or damaged.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping costs are non-refundable

Non-Returnable Items
Certain items may not be eligible for return, including:

• Items marked as final sale
• Used or damaged items not due to our error

Cancellations
Orders may be canceled within 24 hours of purchase. After this period, orders may already be processed or shipped.

Contact Us
For all return and refund inquiries, contact:
sales@lightglow.shop