Refund policy
Returns & Refunds Policy - LumaLight
We want customers to receive the product described on the product page. If something is wrong with an order, contact us before sending anything back.
Return Window
You may request a return or refund within 30 days of receiving your order.
Eligibility for Returns
- The item must be unused and in its original condition.
- The item must be in its original packaging when practical.
- Proof of purchase is required.
How to Start a Return
Before returning any item, contact support@hintonstrategic.com with your order number and reason for return. Returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, incomplete, or materially different from the product description, contact us within 7 days of delivery with photos or video where applicable. We will review the issue and may offer a replacement or refund.
Refunds
Approved refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear after processing.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, incorrect, or materially different from the product description.
- Original shipping costs are non-refundable unless required by the circumstances of the approved return.
Cancellations
Orders may be canceled within 24 hours of purchase when they have not already been processed or shipped.
Contact
For return and refund inquiries, contact support@hintonstrategic.com.